Returns & Refunds Policy
Due to the custom nature of branded items we assess returns and refunds on a case by case basis. Please refer to the information below to assist your return.
Please note:
We cannot accept any item that has been worn and/or washed.
*Returns & refunds must be processed within 15 days of receiving items.
The best place to contact our staff is through your Shopify account.
Items with a Conestoga standard logo
A full credit is available for unworn, undamaged, and unwashed goods*. S&H fees may apply, however we have a drop-off facility in Cambridge.
Items with a "School of" text
The following applies:
Trades & Apprenticeship
A full credit is available for unworn, undamaged, and unwashed goods*. S&H fees may apply, however we have a drop-off facility in Cambridge.
Items with custom text or designs
The following applies:
Custom embroidered text or designs
Custom heat-sealed text or designs
Custom tackle-twill text or designs
Custom silkscreened text or designs
Please check your spelling!
We are unable to offer refunds on custom decorated apparel.
If you notice a mistake on your order contact us immediately.
Defective items
If an item you have is defective contact us through your Shopify customer portal to notify us. Please send a picture of the item, specifically any defective areas.
We will work with the supplier to exchange or repair the jacket in a timely manner.
Contact information:
Directsave Canada Inc
6792 Wellington County Road 34
Cambridge, Ontario N3C 2V4
Phone: 519-766-1900